Delivery of services

Buckhy Chat (app.buckhy.com) and Buckhy Mail (mail.buckhy.com) are software services you use over the internet, in a web browser or the Buckhy apps. A paid plan is delivered by turning on its features in your Buckhy account and, for Buckhy Mail, in the workspace you bought it for.

We do not sell or ship physical goods. Nothing is sent by post or courier, and there are no shipping charges.

• Access to a paid plan starts as soon as the payment is confirmed, usually within minutes.
• A Buckhy Mail free trial starts as soon as your payment method is authorized. Nothing is charged during the trial, apart from any small, refundable authorization by the payment provider.
• The plan applies to the Buckhy account you were signed in with when you paid and, for Buckhy Mail, to the workspace you bought it for.
• If a payment went through but the plan hasn’t started, please don’t pay a second time. Follow the steps below instead.

• Buckhy Chat emails you an invoice after each payment.
• For Buckhy Mail plans bought on the web, workspace owners can download receipts and invoices from Buckhy Mail settings.
• For purchases made through Google Play, Google Play sends the receipt.

First check that you are signed in to the Buckhy account you paid from and, in Buckhy Mail, that you are in the workspace the plan is for.

If your plan still isn’t active within 24 hours of payment, contact support@buckhy.com and include:

• the email address of your Buckhy account and, for Buckhy Mail, the workspace the plan is for;
• the product and plan, and the date and amount of the payment;
• the payment reference from your receipt, such as the Razorpay payment ID or the Google Play order number.

Never send card numbers, CVV codes, UPI PINs, passwords or one-time codes. We review billing issues in good faith and correct mistakes, as the “Refunds and cancellations” section of our Terms of Service describes.

How to cancel and when a refund applies are explained on our Refunds and cancellation page, which summarises the “Fees and billing” and “Refunds and cancellations” sections of our Terms of Service.

Zettaura Innovations Private Limited, 4, Bharat Naagr, Coimbatore, Tamil Nadu, India – 641015. Billing and support: support@buckhy.com. Company enquiries: contact@zettaura.com.